In the event that last-minute changes to COVID-19 restrictions impact the plans of guests and hosts using our platform, we have created a COVID-19 Cancellation Policy coverage to help support our members and allow them to take the necessary safety precautions without incurring financial risks.
As a host and traveler, you may unintentionally risk contributing to the spread of coronavirus and it is therefore extremely important that you take the right measures when deciding to travel or host. Make sure to check the UK Government and your local government's policies and guidance on travel and engaging in public life. COVID-19 is still rapidly spreading and very easily contagious.
No matter what the host's personal cancellation policy is on your booking, bookings are eligible for a 100% refund (minus payment processing fees by Stripe, Paypal or similar) under our COVID-19 Cancellation Policy if the host's home country has a partial or complete travel ban at the time of cancellation.
Once the host's country travel ban has been lifted, the booking's cancellation policies revert back to the host's chosen policy (see policies here).
Hosts are eligible to cancel confirmed bookings without incurring negative effects on their account if the host's home country and/or the guest's home country has a partial or complete travel ban at the time of cancellation.